Samples Warehouse Operative

We are currently looking for a Samples Warehouse Operative to join our commercial team!   

Working from our Support Office in Leicester you will proactively support the business through the provision of stock and samples.

Key Responsibilities Include -

• Sample Stock Management – Ensure samples are in stock to agreed levels throughout product lifecycle.
• Product / Sample Requests – Working within agreed timescales, ensure all product / sample requests are picked, packed and dispatched, meeting quality and accuracy levels.
• Tile Cutting – To create sample boards and replenish sample stock.
• Competitor Research – Assist with research as required and provide new range recommendations.
• Product Champion – Become a go to person for product
• Support - Proactively support the Sales Teams (Managers, Support and Showrooms alike).
• Product Knowledge - Continually improve your product knowledge through self-learning using inhouse tools i.e. website, catalogue, the Hub.
• Supplier Relationship – Build relationships with suppliers to ensure sample stock is received as desired and reporting when not done so.  Highlighting and resolving any supply issues with your team.
• Library – Assist with the maintenance and development of the digital and physical library, including supplier brochures and binders.
• KPI’s – Assist with compiling and working to agreed KPI’s. Understanding these are a tool to monitor Samples team performance with a view to continuous improvement and planning purposes.

Knowledge, Skills and Experience Required -

• Systems - A good understanding of Microsoft Office products, primarily Word and Excel.
• Communication - Excellent interpersonal and communication skills with a desire for continual personal and professional development.
• Pace - Experience of working in a fast-paced environment, where exceeding the client’s expectations is crucial to its success.
• Customer Service - Be passionate about achieving results and delivering a high standard of customer service.
• Attitude – Can do / will do.
• Focused - Be able to work well under pressure and remain focussed, positive and professional in an environment where priorities change quickly.
• Problem Solving – Proven collaborative working skills.
• Organised & Structured – Work in an organised manner with clear daily structure. Maintaining a clean and clear working environment both in the office and within the warehouse.
• Drivers Licence – Some travel with use of company van may be required.
• Physically Fit – Able to lift and move boxes of tiles (upto 20kg), use of equipment.

For further information please contact beth.sutton@toppstiles.co.uk