ER Advisor

There’s plenty about Topps Tiles that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business?

What we’re looking for

Working closely with the ER Manager, you will provide managers and colleagues across all business areas with accurate HR advice and support throughout the employee lifecycle, including induction and probation queries, maternity and paternity administration and disciplinary and grievance case management. You will ensure outstanding customer focus by continuing to deliver best in class HR support to all internal customer groups.

Key accountabilities:-

• Support line managers with all employee relations queries, predominantly via the telephone,  whilst escalating complex cases to the ER Manager
• Support disciplinary or grievance hearings and coach line managers throughout the process
• Drive compliance of our company policies and procedures through strong relationships, coaching and advice
• Monitor line manager capability in people related issue, and feedback any potential knowledge gaps to both the ER Manager and the L&D team
• Work with the wider HR team to ensure the consistency of communication, policy and practice and the sharing of information
• Ensure the timely completion of ER administration
• Utilise your knowledge of HR best practice to recommend ideas or initiatives that could help develop the HR function

Who you are

Essential Skills & Experience

• Previous experience gained in a generalist HR or specialist ER environment
• Proven track record in ER case management including disciplinary, grievance and absence cases
• Strong organisational and time management skills
• Experience in building and maintaining strong internal relationships
• The ability to remain assertive and resilient in face of challenges and conflicting priorities
• Excellent communication skills

Desirable Skills & Experience

• CIPD Qualified or working towards a qualification
• Experience within a fast paced retail environment
• Prior experience of writing employment policies and procedures
• Experience working within a HR Shared Service environment

What we’ll do for you

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success as well as a bonus based on your personal performance (up to 20% of your base salary).
Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.

Who we are

Big things are happening at Topps Tiles. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. With over 300 stores, and record sales, we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps Tiles family.

For further information please contact beth.sutton@toppstiles.co.uk