Digital Experience Manager

Big things are happening at Topps Tiles. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We’ve got 300 stores and have just hit record sales of £223m. And we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps Tiles family.

Reporting into the Digital Project and Performance Manager, we are recruiting for an experienced, dynamic, and talented Digital Experience Manager who can support in project planning, UAT and roll out and ensuring that KPIs are closely monitored, and digital targets met.  

Role Responsibilities -

Analyse data from Google Analytics to review site performance, identify new opportunities and assess the performance of new developments, present findings back to key stakeholders
Create inspirational content on-site to support larger new product launches
Manage promotional changeovers on the website and additional online offers
Represent the Digital team in weekly promotion meetings and at promotional store walks
Manage the Visualiser roadmap and ensure all new developments are tested and communicated when required
Lead monthly Visualiser development calls
Write detailed task briefs for new projects and/or site fixes and see them through to launch
Thoroughly test site fixes, new developments and projects across all devices in UAT and on live, paying close attention to detail and providing sufficient feedback if required
Communicate with key stakeholders across the business around digital activity and launches
Work closely with our web development agency to ensure task timings are adhered to and deadlines are met
Attend regular web development calls
Manage workload of the Digital Marketing Coordinator, specifically supporting them with new product launch activity and data analysis

The ideal candidate will have a minimum of 2 years’ experience in a similar role. Experience of a CMS and Google analytics is essential with Magento experience desirable! You will be super organised, detail-oriented and a real go-getter - Strong written, numerical, and verbal communication skills are key and you must be able to work individually and as part of a team!

We’re a friendly bunch at Topps Tiles and someone who is ready to work with different people across multiple projects will love this role, as If you think you’ve got what it takes to help people fall in love with tiles, we’d love to hear (or, even better – see) what makes you different.

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 25% of your base salary.   Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.