Internal Communications and Engagement Coordinator

Big things are happening at Topps Group. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We’ve got 300 stores and have just hit record sales of £247m across the Group. And we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now, we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps Group.

We have an exciting job vacancy within the HR team as an Internal Comms and Engagement Coordinator. This role supports the delivery of Topps Group internal communications plan to improve colleagues general understanding, engagement and buy-in of the Topps Group strategy and goal. It is a lead point of contact in the relationship with the Group’s main charity partner, Alzheimer’s Society as well as local charities and drives the delivery of the charity engagement plan to engage and excite colleagues in raising funds and awareness. This role is waiting for a creative and personable individual to make it their own!

We are looking for someone with a natural skill in creating great content for colleagues, but also someone who can understand how this content can inform, educate, and inspire an increasingly busy workforce. 

Key Accountabilities 

• Support all the Group wide communication channels, solutions and interventions, and delivery of these when required e.g., Huddles, Conferences, Roadshows, Company magazine, events, Well-being etc.
• Be lead point of contact in the relationships with the Groups main charity partner(s) and plan to generate continuous support for these charity partner(s) from all colleagues.
• Own and manage the internal communications inbox and help ensure all group internal communications are appropriate for the colleague audience(s) and they support Group goals, strategy, brand, and culture.
• Measure the impact of communications, whilst continuously seeking to improve standards and methods of communication e.g., use of technology, SharePoint.
• Source and action feedback from audience and stakeholders by engaging with colleagues across all Group business and providing updates through team meeting briefings to other functions.
• Develop an effective working relationship with the Retail Operations Support Team, Parkside and Pro Tiler teams to provide efficient and aligned communications.
• To provide any other ad hoc support to the Internal Comms & HR departments as required.
• Represent the Group with external stakeholders as required, e.g. charity, sponsorship, and other communication partners
• Demonstrate the Topps behaviours at all times, particularly across the HR team and to represent the team well at all times.

Financial / Commercials

• Contribute to the effective management of specific internal communications budgets and spend for dedicated events as and when required, e.g., conference, roadshows etc.
• Raise POs and process internal comms invoices as required in a timely manner using MS Dynamics.

Risk / Process

• Support with the effective provision of all Group internal communication and charity MI & insight to help continually improve colleague engagement.
• Ensure internal communications have been through the required governance and sign off processes before being issued.
• Liaise with subject matter experts to ensure specific charity activities are safe and compliant with our internal policies and external legislation, e.g., Health & Safety, GPDR etc.

Knowledge, Skills and Experience Required:

Essential                                                

• Excellent communication skills, both written and verbal
• Excellent planning and organisation skills with the ability to work under pressure to meet deadlines
• Great knowledge of web, print and audio communications.
• Self-motivated with a strong work ethic and the ability to work unsupervised or with minimal supervision
• Effective time management and prioritisation skills
• Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
• Excellent team player, resilient, calm with strong interpersonal skills
• Passion for staff engagement
• High attention to detail
• Full driving licence

Desirable

• Previous experience working in a similar role in communications or media
• An understanding of the use of social media, e.g., LinkedIn
• Proficient in the use of Adobe InDesign/Photoshop
• Experience of working with charities
• Experience with event organisation
• Experience of magazine writing and publishing

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 20% of your base salary.   Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus hybrid working (2 days a week from home), free on-site parking (with electric vehicle charging facilities!), generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.