Group Credit Manager

Big things are happening at Topps Group. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We’ve got 300 stores and have just hit record sales. And we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps family.

We are currently looking for a Group Credit Manager to join the group! In this role you will manage and lead the Group’s Credit Control function to manage the debt collection process for trade credit accounts across each of the Group’s companies.

You’ll implement and maintain excellent standards of service across the department, ensuring the team provide proactive and efficient credit control and sales ledger management. A key part of the role is ensuring security and profitability is protected through use of our systems, as well as effective and timely internal and external communication.

Main duties will include

• Manage and lead the credit control team, ensuring the timely and effective collection of outstanding debts including issue of LBAs and Legal proceedings.
• Develop, implement and maintain a suite of KPIs and support monthly performance reporting.
• Handle escalated customer queries and disputes, providing timely and satisfactory resolutions.
• Overseeing credit assessments of new and existing customers.
• Monitor and review credit control processes, policies and procedures to optimise cash flow and minimise bad debt.
• Manage relationships with internal and external stakeholders as well as customers, auditors and other third parties.
• Manage Credit insurance policies and processes.
• Manage and review credit processes ensuring compliance with regulations and group policies.

Skills and Experience

• Experience managing a credit control team
• Strong Understanding of credit control principles, practices and regulations
• Effective Communication and Negotiation Skills
• Strong Leadership and People Management Abilities
• Attention to detail and ability to work under pressure.

It would be great, but not essential to apply, if you have a CICM qualification, or similar, as well as experience with Trade and Commercial debt collection.

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 25% of your base salary.   Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.