Regional Director of Sales

Topps Group is home to premier UK tile brands including Topps Tiles, Pro Tiler Tools, Parkside and Tile Warehouse. Our foremost retail brand Topps Tiles stands as the nation’s largest specialist distributor of tiles and associated products with over 300 stores nationwide. Our plans for growth across both domestic and commercial markets, across physical stores and online, mean we continuously seek new and fresh talent to complement our current team, as well as developing our people to reach their full potential.

The culture of the business is best described through ‘The Topps Way’ – ‘we are small teams, with big ambitions who trust each other, celebrate success and put the customer at the heart of what we do’. 

We are currently looking for a Regional Director of Sales to join us. This is a highly visible and critical role within the retail function and this opportunity is ideal for an ambitious individual looking for a challenge in an exciting and fast paced environment.

You will be a brand and cultural ambassador for Topps Group by leading, coaching and developing your team. You will take accountability for sales through operational excellence and world class in store service levels whilst delivering optimum profits through a mindset of doing what’s right for the company, its colleagues and customers. A key part of this role is to be able to articulate and develop sales strategies that serve the differing needs of Retail and Trade customers. An inspirational leader and communicator, you will have exceptional coaching, motivational and relationship management skills. Equally, you will be passionate about quality and customer service with a proven track record of delivering continuous improvement. We are looking for a commercially astute and a proactive decision-maker who thrives under pressure. Leading 7 ASM’s and 700 store colleagues, you must have extensive experience in a similar leadership level role.

Key Accountabilities 

Customer / Strategy / Plan

• Support ASM’s in creating an outstanding customer proposition and instore experience
• Lead ASM’s to deliver consistent outstanding operational standards
• Work collaboratively to deliver the strategic plan across all areas within remit
• To clearly communicate regional objectives to gain maximum contribution that will deliver regional and Company goals
• To develop an effective network of communication to ensure shared knowledge and understanding of business activity

People/Leadership

• To inspire teams through the role modelling of expectations with a customer led approach
• To plan succession and development of all colleagues with the support of the HRBP and within the parameters of agreed company frameworks
• Recruit, train and retain great people who demonstrate the right capabilities and behaviours
• To create a highly engaged team that use accountability to deliver outstanding levels of performance
• Creates a colleague focussed environment that results in stable retention and optimal labour turnover
• Takes a proactive approach to on-going personal development to maximise personal growth

Financial / Commercials

• Achieve agreed KPIs on a quarterly and annual basis to achieve company goals
• Effectively manage the P&L within allocated budget to deliver agreed AOP
• Has commercial awareness of competitor activity and communicates appropriately with recommendations to grow the business
• Continually utilises KPI data, management information and a variety of resources to identify and maximise business opportunities

Risk / Process

• Role model health & safety culture, setting a standard of expectation  for all colleagues, customers and visitors in stores 
• Ensuring security and incident management processes are followed effectively with full colleague awareness and compliance
• Delivery of stock control targets in line within company guidelines to prevent financial loss
• Focus on risk via use of scorecard to proactively mitigate risk to the business

Knowledge, Skills and Experience Required:

Essential                                                

• A background in leading teams of multi site area managers across the UK
• An enabling leadership style with the ability to drive and motivate performance through effective coaching skills
• Demonstrates authentic leadership and creates an open, honest and challenging environment
• Leads by example and instils energy, passion and commitment
• Extensive experience of remote management covering broad geographic areas
• Proven track record exceeding sales, profit and customer service KPI’s in a management role
• Confident communicator with strong influencing and stakeholder engagement skills, particularly when influencing peers and executive level colleagues
• Strong commercial awareness with the ability to interpret and manage information and data using sounds judgements
• Ability to identify team strengths and capitalise on them through effective coaching
• Strong stakeholder management building business cross functional relationships
• Confident decision maker with effective problem solving skills
• Self-driven with a desire to challenge self
• Highly organised with the ability to adapt quickly to change
• Flexible to work in alternative locations
• Full valid UK driving licence

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 65% of your base salary.   Then there’s a car/car allowance, private medical, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.