Carrier Supervisor

Big things are happening at Topps Group. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We’ve got 300 stores and have just hit record sales. And we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps family.

We are currently looking for a Carrier Supervisor to join our wider transport team based at our Distribution site in Leicester. 

Reporting to the Carrier Manager, you will continuously improve the service levels, capacities, and costs of the Topps Groups strategic delivery partners to ensure promises to the customers are being maintained. You will be a key point of contact for internal customers, providing support for Carrier related enquiries.

Main Duties and Responsibilities:

• Measuring the performance and service quality of multiple carriers
• Support in the Ops calls, daily/weekly/monthly reviews as well as lead meetings in the Carrier Manager’s absence.
• Provide analysis and data led insights to delivery related enquiries.
• Manage and resolve carrier related issues
• Alongside the Carrier Manager, support with improvement initiatives
• Drive innovation by supporting new projects and their operational success 

Key Skills / Attributes:

• Strong analytical skills
• Experienced in working in customer fulfilment, preferably within the carrier industry.
• Ability to work on own initiative
• A competent user of excel, able to interpret data to reach conclusions and make recommendations
• Strong analytical skills

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 20% of your base salary.   Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.