Social Media Coordinator - Trade

Big things are happening at Topps Tiles. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps Tiles family.

We are recruiting for a brand-new Trade Social Media Coordinator to join the Topps Tiles Digital Channel Team and grow our trade presence across social media. The Trade Social Media Coordinator will be responsible for managing our social media presence for our trade offering. This is a varied role covering an array of projects so requires a highly organised and hardworking individual with an in-depth knowledge and passion for all things trade.. 

We know the world of social media is constantly changing, so we’re looking for someone who strives to do things differently, so we can remain as the UK’s No.1 tile retailer. Our social channels form a key part in our trade customer journey and growing brand awareness. We’re looking for a person who can bring a regular stream of fresh & out-of-the-box ideas to the table.

Responsibilities:

• Responsible for the day-to-day management of the Topps Tiles Trade social channels
• Creating social media content, scheduling posts, including but not limited to written captions, image, and video graphics
• Responsible for the community management of the social media channels, ensuring customers and all other stakeholders are replied to, engaged with or assisted, in a timely and polite manner.
• Planning: Developing a posting schedule, and using software to schedule posts
• Analysing: Tracking performance metrics, and reporting on results
• Collaborating: Working with brands and influencers to create content and grow the channel
• Researching: Identifying target audiences, and staying up to date on social media trends
• Working with the Digital Channel Manager to manage paid social campaigns.
• Working with the Trade Event Coordinator to promote trade events in stores
• Any other reasonable duties to help facilitate and/or support the Digital Channel Manager in their duties.

Knowledge, Skills, and Experience Required:

Essential                                                

• An in-depth knowledge and passion for all things trade is essential.
• Creative individual, comfortable with bringing topics to life using visual graphics, imagery and video.
• Organised, with the ability to manage multiple posting schedules simultaneously.
• Social media experience
• Being detail orientated, ensuring the accuracy of spelling and messaging is correct for all external posts.
• Team player
• A good ability to communicate to more senior positions.

Desirable

• Degree in related field
• Experience in a creative role (2+ years)
• Experience with design tools, such as Canva and Adobe Creative Suite
• Good copy writing ability.
• Experience in managing Paid media accounts, managing budgets and target audiences.

In a culture where hard work is recognised and great results are rewarded, there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.