App Product Manager -12 Months FTC

*Remote working available*

As the UK's largest specialist tile retailer, we pride ourselves on offering top-quality, on-trend products. In fact, £1 out of every £3 spent in the UK domestic tile market is spent with us. With 300 stores and record sales of £223 million, we are also committed to providing outstanding service and great value, thanks to our brilliant, friendly, and knowledgeable team.

We are looking for an experienced App Product Manager to own the digital app from discovery to launch and beyond of our enhanced trade digital offering making this the default way of engaging with Topps Tiles for many of our trade customers. The ideal candidate will have experience within an omni-channel e-commerce environment and a technical appreciation for the ecommerce ecosystem to satisfy app customer requirements.

Responsibilities

• Gather requirements and lead the app product from an internal perspective to deliver the best customer experience
• Work with the onsite digital team to ensure parity with the website experience
• Work with the app agency partner and drive this relationship to create value, ensuring timely delivery and alignment with business goals
• Collaborate with IT and other internal stakeholders to balance customer experience with internal requirements and capabilities
• Work alongside the customer team to ensuring a seamless experience across all customer touch points
• Maintain and manage integrations with internal and external systems and troubleshoot problems
• Optimise and own the continuous improvement of the app based on data – customer insight, direct and cross functional feedback 
• Own the app store requirements including reviews and community management
• Attract, engage and retain customers through proactive strategies to drive signups and usage of the app and ultimately maximise revenue through the channel and reporting this to the wider business 
• Manage on-going app personalisation via the customer experience platform 
• Proactively identify risks and implement plans to reduce any risk across the project

Requirements

• Use data and analytics tools to inform decision making and inform strategic decision making
• Experience at translating business requirements to customer experience with in-depth understanding of ecommerce eco systems
• Excellent and clear communication skills and comfortable presenting data to all levels
• A natural problem solver with high attention to detail
• Strong workload management and prioritisation skills and proven experience of managing multiple deadlines and priorities

Desirable

• At least two years of experience in a similar role
• Have an understanding of app technology frameworks
• Experience in Magento, CMS systems and Google Analytics/firebase