Receptionist & Office Support Administrator

*Hours: 07:30 – 16:00 Monday – Friday.*

Summary

We currently have an opportunity for a Receptionist to join our admin team based at our Head Office in Grove Park, Leicester. Reporting to the EA to CEO, this is a customer facing role involving communicating professionally with internal and external stakeholders.

The Role

• Maintain a positive, professional, and friendly company image by acting as the first line of contact to colleagues, visitors, customers, and vendors in person and via the telephone.
• Ensure all visitors are fully briefed on all procedures and conditions of entry to the site.
• Maintain accurate records of visitors to site
• Maintain colleague information notices to ensure all information is current, consistent and legible.
• Support different departments with any required and sometimes adhoc administration tasks.
• Manage meeting room booking system
• Confident in handling queries and complaints via phone or in person
• Confident in telephone systems
• Recording and maintaining office expenses
• Handling travel arrangements
• Manage the day to day incoming and outgoing post systems.
• Maintain a tidy and presentable reception area
• Manage the ordering of stock and replenishment of colleague vending machines and stationery.
• Provide support with events at Head Office

Essential

• Experience of working in a professional receptionist position and administration role
• Ability to learn the company’s objectives, operating and reporting structures.
• Excellent communication skills with good telephone and email manner.
• Good IT skills
• Understanding of financial aspects of the work.
• Ability to prioritise and handle difficult situations.
• Good organisation skills and diligence in record keeping.
• The aptitude to balance taking the initiative and seeking guidance.
• Excellent team player - This role is within a small team and it is essential that everyone can work together and provide cover and support where needed.
• Ability to work under pressure.
• Effective time management
• Able to work on own initiative with minimum supervision
• Driving license 
• Familiarity with multi-line telephone systems

Desirable

• Advanced skills in Word, Excel, Ppt and Teams
• Flexibility for additional hours 

Benefits

• Bonus scheme
• Holiday entitlement that increases with length of service
• Pension Life assurance
• Share save scheme
• Colleague discount scheme
• Employee Assistance Programme
• A wide range of discounts with selected companies including discounts on insurance, holidays and retail voucher