Credit Controller

As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We’ve got 300 stores and have just hit another year of record sales. And we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps Tiles family

Topps Group has recently acquired CTD Tiles, and with the addition of new customers we are currently recruiting for a Credit Controller to join our Credit function! As a Credit Controller, you will manage the collection of any outstanding debt to the business and minimise any risk. The Credit Controller will liaise with customers internally and externally in resolution of debt and invoice disputes, reviewing credit limits in line with both spend and risk. This is a hybrid role that will consist of three days working in the office and two days working at home.

Key Responsibilities

• Collecting all debt both proactively and reactively by telephone, email and letter.
• To ensure all outstanding invoice queries are resolved within the agreed SLA’s and terms of account.
• Escalation of high-risk accounts to the Credit Control Supervisor in a timely manner.
• Posting and allocating of payments to account.
• Customer on boarding including credit checks and recommending credit limits in line with the agreed process.
• Monitor and report on any risk to the business in line with your duties.
• To identify key issues, such as recurring disputes, recommend resolution and implement.
• Maintaining customer notes and records appropriately.
• General Credit Control Administration

Experience Required

• At least 2 years’ experience in a Credit Control role
• Superb communication skills both written and verbal.
• Intermediate Excel (Vlookup, Pivot) and Word knowledge.
• Good time management, planning & organisational skills
• The ability to work under pressure in fast paced working environment.

Desirable:

Working knowledge of Microsoft Dynamics (NAV)

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 20% of your base salary.   Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.